Refund policy

You have 14 days from the date you receive your order to request a return. Eligible for returns only if ordered from the European Union.

Item must be returned in its original condition, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase, and your order number. To return an item, email nina@ninaandpearl.com with your order number.

Return shipping costs are the responsibility of the customer and are non-refundable.
Instructions on how and where to send your package will be sent to you once your return has been accepted. Items sent back without first requesting a return will not be accepted.

Important: Returned packages are your responsibility until they are received by nina + pearl. We strongly recommend using a tracked and insured shipping method. If a return package is lost or damaged in transit without tracking or insurance, we may not be able to process your refund.

Refunds

You will be notified once we have received and inspected your return, and we will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 5-7 business days (depending on your bank or credit card company). If you receive a defective, damaged, or incorrect item, please contact us immediately. We will cover return shipping costs and send a replacement or issue a full refund.